Getting found on Google, in the places local customers actually look.

Yes, and it's worth separating the two halves of that. There's the map listing — the box with your name, rating, photos and directions — and there are the ordinary search results underneath it. Most local customers act on the first one.

The work is unglamorous and specific: keeping your Google Business Profile accurate and active, making sure each service you sell has a page that says so clearly, telling Google where you actually work, and fixing the technical things that stop pages being read properly.

It's slow. You'd usually expect to notice a difference over a few months rather than a few weeks. If you need customers sooner than that, Google Ads is the part that starts this week — see the advertising questions below.

We don't guarantee rankings, traffic, leads or revenue, and it's worth being sceptical of anyone who does. What we will do is show you what came in, where it came from, and what we changed.

Your Google Business Profile is the listing that appears in Google Maps and on the right-hand side of search results — the hours, the photos, the services, the reviews. It's free, and it's the single biggest factor in whether you appear when somebody nearby searches for what you do.

Most businesses set one up once, years ago, and haven't touched it since. Managing it means keeping the hours and services right, adding photos of real work, answering the questions people post, keeping the description current, and making sure new reviews get a response.

The profile stays in your name. We work in it with access you grant, and you can remove that access at any time.

Yes — Google Ads management across one to two active campaigns is included in the Growth plan at $500 a month. Bigger advertising programmes are scoped and quoted separately.

In plain terms: you pay Google to put your business at the top when somebody searches for what you do. Unlike search work, it starts producing visits within days. You choose the areas and the services you want to advertise, and you set the monthly budget.

Managing it means adjusting the campaigns rather than switching them on and leaving them — turning off searches that waste money, adding the ones that don't, and checking what's actually producing calls rather than clicks.

Your advertising budget is separate. You set it, you pay Google directly, and you can change or stop it whenever you like — the monthly fee covers managing the campaigns, not the media.

Your advertising budget is separate. You set it, you pay Google directly, and you can change or stop it whenever you like — the monthly fee covers managing the campaigns, not the media.

So a business advertising with us pays two separate amounts: $500 a month to Vistarela for the management, and whatever budget you've chosen to Google for the ads themselves. Your ad budget never passes through us and we never mark it up.

There's no minimum ad budget we require, and no commission on what you spend. If you'd rather not advertise at all, the rest of the plan works without it.

No, and we'd suggest treating any company that does with real suspicion. It's the most common opening line in the cold-call industry that targets local businesses, and it isn't a promise anybody is in a position to make.

Search results depend on your competitors, your reviews, how long your business has been established, how close the searcher is to you, and a long list of factors Google doesn't publish and no developer controls.

What we will do is the work that genuinely improves the odds, and then show you the numbers that matter: how many calls and quote requests came in, and which of them came from advertising.

That's the hardest thing in this business to build, and it isn't something to replace. But referrals and an online presence do different jobs.

When somebody gets your name from a neighbour, the first thing they usually do is look you up. What they find either confirms the recommendation or quietly undermines it. A referral that goes cold after someone checks you online never shows up as a lost lead — it just never becomes a call.

The second reason is timing. Referral volume moves with the market, and it tends to drop exactly when you'd most like it not to. Being findable is what covers that gap.

Your accounts, yes, unambiguously. Your domain, Google Business Profile, Google Ads, Analytics and Search Console all stay in your name. We work inside them with access you grant, and you can remove that access whenever you like. Nothing we manage lives somewhere you can't reach it.

For the website itself: after final payment, ownership and source-code rights are handled according to your written agreement, subject to any third-party license restrictions on components used.

If you'd rather not use a managed plan, we provide a standard handoff to a compatible hosting account you control.